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on the transaction in your Aspire app and select “Contact Support”",{"_key":1158,"_type":1155,"link":116,"text":1159},"help-suspicious-transaction-bullet-1","We'll review it and get back to you quickly",{"_type":12,"externalUrl":1161,"form":116,"internalTarget":116,"label":1162,"linkType":15},"https:\u002F\u002Fapp.aspireapp.com\u002Fdashboard\u002Fdebit\u002Ftransactions?type=past&current_tab=account-transactions","Review transactions","I’ve spotted a suspicious transaction",{"_key":1165,"_type":1151,"bullets":1166,"link":1176,"title":1179},"help-victim-of-a-scam",[1167,1170,1173],{"_key":1168,"_type":1155,"link":116,"text":1169},"help-victim-of-a-scam-bullet-0","Login to your Aspire account and click on Help Icon at the top",{"_key":1171,"_type":1155,"link":116,"text":1172},"help-victim-of-a-scam-bullet-1","Click on Fraud \u002F Card loss support and reach out to us on the Dedicated Fraud Hotline (+65 3165 1500)",{"_key":1174,"_type":1155,"link":116,"text":1175},"help-victim-of-a-scam-bullet-2","We'll investigate and guide you through the next steps",{"_type":12,"externalUrl":1177,"form":116,"internalTarget":116,"label":1178,"linkType":15},"https:\u002F\u002Fapp.aspireapp.com\u002Fdashboard","Live chat","I think I’ve been a victim of a scam",{"_key":1181,"_type":1151,"bullets":1182,"link":1192,"title":1195},"help-phone-stolen",[1183,1186,1189],{"_key":1184,"_type":1155,"link":116,"text":1185},"help-phone-stolen-bullet-0","Log into your Aspire account from another device",{"_key":1187,"_type":1155,"link":116,"text":1188},"help-phone-stolen-bullet-1","Change your login password",{"_key":1190,"_type":1155,"link":116,"text":1191},"help-phone-stolen-bullet-2","Contact us immediately via the Dedicated Fraud Hotline so we can monitor your account",{"_type":12,"externalUrl":1193,"form":116,"internalTarget":116,"label":1194,"linkType":15},"https:\u002F\u002Fapp.aspireapp.com\u002Fdashboard\u002Fsettings\u002Fpassword-change?callback-url=security","Change password","My phone has been stolen",{"_key":1197,"_type":1151,"bullets":1198,"link":1208,"title":1211},"help-lost-card",[1199,1202,1205],{"_key":1200,"_type":1155,"link":116,"text":1201},"help-lost-card-bullet-0","Freeze your card instantly in the app",{"_key":1203,"_type":1155,"link":116,"text":1204},"help-lost-card-bullet-1","Request a replacement card under the “Cards” section",{"_key":1206,"_type":1155,"link":116,"text":1207},"help-lost-card-bullet-2","No need to call. Everything can be done in-app",{"_type":12,"externalUrl":1209,"form":116,"internalTarget":116,"label":1210,"linkType":15},"https:\u002F\u002Fapp.aspireapp.com\u002Fdashboard\u002Fdebit\u002Fcards\u002Fcompany-cards","Freeze your card","I’ve lost my physical Aspire card","Need help right now?",{"_key":1214,"_type":1144,"background":1215,"cardSurface":1216,"columns":1147,"cta":116,"features":1217,"heading":1234,"intro":1235},"fraud-red-flags","ink","plain",[1218,1222,1226,1230],{"_key":1219,"_type":1151,"body":1220,"bullets":116,"link":116,"title":1221},"red-flag-rushed","Scammers create panic to stop you thinking clearly to make you feel there is limited time for you to act within.","Do you feel rushed?",{"_key":1223,"_type":1151,"body":1224,"bullets":116,"link":116,"title":1225},"red-flag-private-information","Legitimate Aspire agents will never request for OTPs, passwords or card numbers.","Are they asking for private information?",{"_key":1227,"_type":1151,"body":1228,"bullets":116,"link":116,"title":1229},"red-flag-strange-links","Be skeptical of clicking on any suspicious links or attachments. These could lead to phishing sites or malware.","Have they sent any strange links?",{"_key":1231,"_type":1151,"body":1232,"bullets":116,"link":116,"title":1233},"red-flag-too-good","Be cautious if someone promises unusually high investment returns, luxury prizes, or job offers that seem too good to be true.","Is it too good to be true?","Red flags to watch out for","Keeping your money safe is our top priority. Stay alert, and always treat transactions or transfers to new people, merchants, or organisations with caution. Here are a few things to consider:",{"_key":1237,"_type":1238,"body":1239,"heading":1412},"fraud-types","richTextSection",[1240,1248,1257,1265,1273,1281,1290,1298,1306,1316,1324,1332,1340,1348,1356,1364,1372,1380,1388,1396,1404],{"_key":1241,"_type":40,"children":1242,"markDefs":1247,"style":60},"scam-types-intro",[1243],{"_key":1244,"_type":44,"marks":1245,"text":1246},"scam-types-intro-0",[],"Bank transfer scams, where criminals trick you into sending your money into another account, are on the rise. If a transfer looks suspicious, we’ll provide in-app warnings. Please take these seriously.",[],{"_key":1249,"_type":40,"children":1250,"markDefs":1255,"style":1256},"scam-phishing-heading",[1251],{"_key":1252,"_type":44,"marks":1253,"text":1254},"scam-phishing-heading-0",[],"Phishing: “This is Aspire Support”",[],"h3",{"_key":1258,"_type":40,"children":1259,"markDefs":1264,"style":60},"scam-phishing-lead",[1260],{"_key":1261,"_type":44,"marks":1262,"text":1263},"scam-phishing-lead-0",[],"Scammers may send emails, SMS, or WhatsApp messages pretending to be Aspire. These messages often include urgent language like:",[],{"_key":1266,"_type":40,"children":1267,"markDefs":1272,"style":60},"scam-phishing-quote",[1268],{"_key":1269,"_type":44,"marks":1270,"text":1271},"scam-phishing-quote-0",[],"“Your account will be locked. Click here to verify.”",[],{"_key":1274,"_type":40,"children":1275,"markDefs":1280,"style":60},"scam-phishing-direct",[1276],{"_key":1277,"_type":44,"marks":1278,"text":1279},"scam-phishing-direct-0",[],"They’ll direct you to a fake Aspire website or ask for your login details or OTP.",[],{"_key":1282,"_type":40,"children":1283,"markDefs":1289,"style":60},"scam-phishing-takeaway",[1284],{"_key":1285,"_type":44,"marks":1286,"text":1288},"scam-phishing-takeaway-0",[1287],"strong","Don’t click. Don’t share. Aspire will never ask for your OTP or full password.",[],{"_key":1291,"_type":40,"children":1292,"markDefs":1297,"style":1256},"scam-impersonation-heading",[1293],{"_key":1294,"_type":44,"marks":1295,"text":1296},"scam-impersonation-heading-0",[],"Impersonation Calls",[],{"_key":1299,"_type":40,"children":1300,"markDefs":1305,"style":60},"scam-impersonation-lead",[1301],{"_key":1302,"_type":44,"marks":1303,"text":1304},"scam-impersonation-lead-0",[],"You may receive a call from someone claiming to be from Aspire, the police, or even a courier company. They might:",[],{"_key":1307,"_type":40,"children":1308,"level":1313,"listItem":1314,"markDefs":1315,"style":60},"scam-impersonation-details",[1309],{"_key":1310,"_type":44,"marks":1311,"text":1312},"scam-impersonation-details-0",[],"Ask for your account details or security codes",1,"bullet",[],{"_key":1317,"_type":40,"children":1318,"level":1313,"listItem":1314,"markDefs":1323,"style":60},"scam-impersonation-compromised",[1319],{"_key":1320,"_type":44,"marks":1321,"text":1322},"scam-impersonation-compromised-0",[],"Say your account has been compromised",[],{"_key":1325,"_type":40,"children":1326,"level":1313,"listItem":1314,"markDefs":1331,"style":60},"scam-impersonation-pressure",[1327],{"_key":1328,"_type":44,"marks":1329,"text":1330},"scam-impersonation-pressure-0",[],"Create pressure to act quickly",[],{"_key":1333,"_type":40,"children":1334,"markDefs":1339,"style":60},"scam-impersonation-takeaway",[1335],{"_key":1336,"_type":44,"marks":1337,"text":1338},"scam-impersonation-takeaway-0",[1287],"If in doubt, hang up. Then contact Aspire directly through the official app.",[],{"_key":1341,"_type":40,"children":1342,"markDefs":1347,"style":1256},"scam-invoice-heading",[1343],{"_key":1344,"_type":44,"marks":1345,"text":1346},"scam-invoice-heading-0",[],"Invoice & Supplier Scams",[],{"_key":1349,"_type":40,"children":1350,"markDefs":1355,"style":60},"scam-invoice-lead",[1351],{"_key":1352,"_type":44,"marks":1353,"text":1354},"scam-invoice-lead-0",[],"These scams target businesses by sending fake invoices that appear legitimate. They may:",[],{"_key":1357,"_type":40,"children":1358,"level":1313,"listItem":1314,"markDefs":1363,"style":60},"scam-invoice-one-letter",[1359],{"_key":1360,"_type":44,"marks":1361,"text":1362},"scam-invoice-one-letter-0",[],"Change just one letter in an email address",[],{"_key":1365,"_type":40,"children":1366,"level":1313,"listItem":1314,"markDefs":1371,"style":60},"scam-invoice-vendor",[1367],{"_key":1368,"_type":44,"marks":1369,"text":1370},"scam-invoice-vendor-0",[],"Pose as a vendor you regularly work with",[],{"_key":1373,"_type":40,"children":1374,"level":1313,"listItem":1314,"markDefs":1379,"style":60},"scam-invoice-new-account",[1375],{"_key":1376,"_type":44,"marks":1377,"text":1378},"scam-invoice-new-account-0",[],"Urge quick payment to a new bank account",[],{"_key":1381,"_type":40,"children":1382,"markDefs":1387,"style":60},"scam-invoice-takeaway",[1383],{"_key":1384,"_type":44,"marks":1385,"text":1386},"scam-invoice-takeaway-0",[1287],"Always double-check invoice details. Especially the bank information.",[],{"_key":1389,"_type":40,"children":1390,"markDefs":1395,"style":1256},"scam-investment-heading",[1391],{"_key":1392,"_type":44,"marks":1393,"text":1394},"scam-investment-heading-0",[],"Investment & Loan Scams",[],{"_key":1397,"_type":40,"children":1398,"markDefs":1403,"style":60},"scam-investment-lead",[1399],{"_key":1400,"_type":44,"marks":1401,"text":1402},"scam-investment-lead-0",[],"Scammers may offer guaranteed returns, low-interest loans, or insider deals. You’ll be asked to pay a fee upfront or hand over sensitive details.",[],{"_key":1405,"_type":40,"children":1406,"markDefs":1411,"style":60},"scam-investment-takeaway",[1407],{"_key":1408,"_type":44,"marks":1409,"text":1410},"scam-investment-takeaway-0",[1287],"If it sounds too good to be true, it probably is.",[],"Common scams targeting business users",{"_key":1414,"_type":1415,"body":1416,"cta":116,"heading":1417,"image":1418,"mediaPosition":1422,"sectionHeading":1423},"fraud-safety-spend-limits","featureSplit","Limit card payments to only the category of merchants and specific merchants you trust directly within the app. You can also enforce spend controls for each card or a group of cards. Simply head to Card > Edit > Switch on Spend limit or add card to Budget.","Apply spend limits and merchant locks to your cards",{"_type":24,"decorative":10,"height":1419,"url":1420,"width":1421},1000,"https:\u002F\u002Fcdn.aspireapp.com\u002Fwebsites\u002Fimages\u002F8ee499012e68645acce72d2b2907fa89\u002F687a2150d7145da6d9526bbd_KSP-1.webp",1232,"right","How Aspire keeps your funds and account safe",{"_key":1425,"_type":1415,"body":1426,"cta":116,"heading":1427,"image":1428,"mediaPosition":1430},"fraud-safety-freeze-cards","If your card is lost or stolen, freeze it in a tap. But there’s more to customise, how much you can withdraw from an ATM, set online and contactless spend limits, and add location-based security to stay completely in control.","Freeze your cards in seconds",{"_type":24,"decorative":10,"height":1419,"url":1429,"width":1421},"https:\u002F\u002Fcdn.aspireapp.com\u002Fwebsites\u002Fimages\u002F90f92d701e99d9ebae5cf48f9932860e\u002F687a214f84590e84b4631995_KSP-2-opt-2.webp","left",{"_key":1432,"_type":1415,"body":1433,"cta":116,"heading":1434,"image":1435,"mediaPosition":1422},"fraud-safety-fraud-protection","Our platform and app logins are protected with a user PIN that should be known only to yourself. Transactions also require 2-factor authentication with an OTP that is sent to your registered Email ID or Mobile Number. We also trigger warning notifications when logging in from a new or different device.","Multi-layer fraud protection",{"_type":24,"decorative":10,"height":1419,"url":1436,"width":1421},"https:\u002F\u002Fcdn.aspireapp.com\u002Fwebsites\u002Fimages\u002F28830892417e245e948f108f6bb3a571\u002F687a214f482854db9c9ef01f_KSP-3.webp",{"_key":1438,"_type":1439,"faqs":1440,"groups":116,"heading":1581},"fraud-faq","faqSection",[1441,1461,1473,1509,1545,1557,1569],{"_id":1442,"answer":1443,"question":1460},"faq-SG-what-is-the-difference-between-a-scam-and-fraud-in-online-banking",[1444,1452],{"_key":1445,"_type":40,"children":1446,"markDefs":1451,"style":60},"answer-fraud",[1447],{"_key":1448,"_type":44,"marks":1449,"text":1450},"answer-fraud-0",[],"Fraud occurs when someone gains access to your Aspire account or card and makes unauthorized transactions without your knowledge.",[],{"_key":1453,"_type":40,"children":1454,"markDefs":1459,"style":60},"answer-scam",[1455],{"_key":1456,"_type":44,"marks":1457,"text":1458},"answer-scam-0",[],"A scam is when you're tricked into sending money or giving away personal information, usually by someone pretending to be Aspire or another trusted party.",[],"What is the difference between a scam and fraud in online banking?",{"_id":1462,"answer":1463,"question":1472},"faq-SG-how-can-i-tell-if-a-message-call-or-email-is-really-from-aspire",[1464],{"_key":1465,"_type":40,"children":1466,"markDefs":1471,"style":60},"answer-never-asks",[1467],{"_key":1468,"_type":44,"marks":1469,"text":1470},"answer-never-asks-0",[],"Aspire will never ask for your full password, OTP, or card PIN via email, SMS, WhatsApp, or phone call. Always check the sender’s email or number, and only log in through the official app or aspireapp.com.",[],"How can I tell if a message, call, or email is really from Aspire?",{"_id":1474,"answer":1475,"question":1508},"faq-SG-i-think-ive-been-scammed-on-aspire-what-should-i-do",[1476,1484,1492,1500],{"_key":1477,"_type":40,"children":1478,"level":1313,"listItem":1314,"markDefs":1483,"style":60},"answer-freeze",[1479],{"_key":1480,"_type":44,"marks":1481,"text":1482},"answer-freeze-0",[],"Freeze your card or account immediately in the Aspire app",[],{"_key":1485,"_type":40,"children":1486,"level":1313,"listItem":1314,"markDefs":1491,"style":60},"answer-contact",[1487],{"_key":1488,"_type":44,"marks":1489,"text":1490},"answer-contact-0",[],"Contact Aspire Support via in-app chat or email: security@aspireapp.com",[],{"_key":1493,"_type":40,"children":1494,"level":1313,"listItem":1314,"markDefs":1499,"style":60},"answer-password",[1495],{"_key":1496,"_type":44,"marks":1497,"text":1498},"answer-password-0",[],"Change your login password and secure your device",[],{"_key":1501,"_type":40,"children":1502,"level":1313,"listItem":1314,"markDefs":1507,"style":60},"answer-authorities",[1503],{"_key":1504,"_type":44,"marks":1505,"text":1506},"answer-authorities-0",[],"Report the scam to local authorities if money has been stolen",[],"I think I’ve been scammed on Aspire. What should I do?",{"_id":1510,"answer":1511,"question":1544},"faq-SG-what-should-i-do-if-my-phone-with-aspire-app-is-lost-or-stolen",[1512,1520,1528,1536],{"_key":1513,"_type":40,"children":1514,"markDefs":1519,"style":60},"answer-another-device",[1515],{"_key":1516,"_type":44,"marks":1517,"text":1518},"answer-another-device-0",[],"Log in to Aspire from another device as soon as possible.",[],{"_key":1521,"_type":40,"children":1522,"level":1313,"listItem":1314,"markDefs":1527,"style":60},"answer-change-password",[1523],{"_key":1524,"_type":44,"marks":1525,"text":1526},"answer-change-password-0",[],"Change your password",[],{"_key":1529,"_type":40,"children":1530,"level":1313,"listItem":1314,"markDefs":1535,"style":60},"answer-revoke",[1531],{"_key":1532,"_type":44,"marks":1533,"text":1534},"answer-revoke-0",[],"Revoke access to old devices from the security settings",[],{"_key":1537,"_type":40,"children":1538,"level":1313,"listItem":1314,"markDefs":1543,"style":60},"answer-freeze-cards",[1539],{"_key":1540,"_type":44,"marks":1541,"text":1542},"answer-freeze-cards-0",[],"Freeze your Aspire card(s) as a precaution",[],"What should I do if my phone with Aspire app is lost or stolen?",{"_id":1546,"answer":1547,"question":1556},"faq-SG-can-i-trust-links-sent-via-sms-or-whatsapp-claiming-to-be-from-aspire",[1548],{"_key":1549,"_type":40,"children":1550,"markDefs":1555,"style":60},"answer-trusted-domains",[1551],{"_key":1552,"_type":44,"marks":1553,"text":1554},"answer-trusted-domains-0",[],"Be cautious. Aspire will only send links from trusted domains like aspireapp.com. If the message feels urgent, threatening, or unfamiliar, DON’T CLICK. Report it to security@aspireapp.com.",[],"Can I trust links sent via SMS or WhatsApp claiming to be from Aspire?",{"_id":1558,"answer":1559,"question":1568},"faq-SG-can-scammers-impersonate-aspire-customer-support",[1560],{"_key":1561,"_type":40,"children":1562,"markDefs":1567,"style":60},"answer-impersonate",[1563],{"_key":1564,"_type":44,"marks":1565,"text":1566},"answer-impersonate-0",[],"Yes, scammers often pretend to be from trusted companies. Remember: Aspire will never ask for your OTP, password, or request remote access to your device. If you’re unsure, end the conversation and contact us through the app.",[],"Can scammers impersonate Aspire customer support?",{"_id":1570,"answer":1571,"question":1580},"faq-SG-how-do-i-report-a-phishing-email-scam-call-or-suspicious-message-to-aspire",[1572],{"_key":1573,"_type":40,"children":1574,"markDefs":1579,"style":60},"answer-forward",[1575],{"_key":1576,"_type":44,"marks":1577,"text":1578},"answer-forward-0",[],"You can forward any suspicious message to security@aspireapp.com or report it via Aspire’s in-app support. We investigate all reports and take immediate action to protect your account.",[],"How do I report a phishing email, scam call, or suspicious message to Aspire?","Frequently asked questions about Scam and Fraud",{"_key":1583,"_type":1144,"background":1073,"cardLinkStyle":1145,"cardSurface":1146,"columns":1584,"cta":116,"features":1585},"fraud-help-links","three",[1586,1590,1595],{"_key":1587,"_type":1151,"body":1588,"bullets":116,"link":116,"title":1589},"help-how-aspire-works","Learn how Aspire combines the security of trusted banking partners and the agility of world-class technology, putting control back in your hands.","How Aspire works",{"_key":1591,"_type":1151,"body":1592,"bullets":116,"link":1593,"title":1178},"help-live-chat","Login to your Aspire account to get support via our live chat.",{"_type":12,"externalUrl":1594,"form":116,"internalTarget":116,"label":684,"linkType":15},"https:\u002F\u002Fapp.aspireapp.com\u002Fsg\u002Flogin?meta_variant=optimise-test-control",{"_key":1596,"_type":1151,"body":1597,"bullets":116,"link":1598,"title":1600},"help-help-center","Visit our help desk to search for your query and get instant results from the list of FAQs.",{"_type":12,"externalUrl":552,"form":116,"internalTarget":116,"label":1599,"linkType":15},"Visit Help Center","Help Center",{"_type":19,"metaDescription":1602,"metaTitle":1603,"noIndex":22,"socialShareImageUrl":1604},"Learn how to recognise scams, protect your business account, and respond quickly if something feels off.","Scam and Fraud - Aspire Singapore",{"_type":24,"alternativeText":116,"height":1088,"url":1089,"width":1090},{"_type":1606,"current":584},"slug",1790925605401]