How do I make a complaint ?
Our goal is to provide customers with a service that's fair, transparent, and satisfactory.
We will uphold this commitment in all of our communication with you and in all our business activities as per our Terms and Conditions.
The Company commits to collaborate with all relevant law enforcement and/or government authorities.
Not satisfied with the support received? Escalate your concerns as a formal complaint.
We are sorry that we have not met your expectations. We take all complaints seriously and are committed to addressing customer complaints. This gives us an opportunity to review and improve our products and services.
To submit a complaint, please fill in the form below with the following required information:
- Your full name
- Your business name
- Your phone number (if you are a registered user, use a phone number linked to your Aspire Business Account)
- Your email address (if you are a registered user, use an email address linked to your Aspire Business Account)
- The date when the issue(s) happened
- Details of your complaint
Please ensure to include the key details of your complaint. The complaint will be investigated based on the exact scope and descriptions you provide to us.
If you wish to include any form of media content such as images or a video, please share them with us after we have reached out to you via email.
After you submit your complaint, we will:
- Acknowledge your complaint within 1 business day
- Ask you for more information if applicable
- Investigate your complaint
- Provide you with our final response
We will provide you with a final response within 15 days following the day that we received your complaint. We will keep you updated during the investigation process. In exceptional circumstances where we may take longer than 15 business days, we will notify you of this and provide the reasons for the delay in addition to when we expect to resolve your complaint.
Our final response concludes the outcome of your complaint and the actions we have taken.