1.1 This Financial Services Guide (FSG) is provided by AFT AU Pty Ltd ABN 64 670 972 997 AFSL 554582 (Aspire) to help you decide whether to use the financial services and financial products we offer.

1.2 This FSG provides information about:

who we are and how to contact us;
the financial products and services we are authorised to provide;
how we and our representatives are remunerated;
our relationships and any associations that may influence us; and
how you can provide instructions and how we deal with complaints.

2. About us

The financial products and services described in this FSG are provided by Aspire:

AFT AU Pty Ltd ABN: 64 670 972 997
AFSL: 554582Address: Level 5, 10 Shelley Street, Sydney, NSW 2000
Website: www.aspireapp.com/au
‍Email: support@aspireapp.com

3. What kinds of financial products and services can Aspire provide

3.1 Aspire is authorised under its Australian Financial Services Licence (AFSL) (AFSL No. 554582) to provide general financial product advice in relation to deposit and payment products limited to non-cash payment products and foreign exchange contracts, to provide certain dealing services in respect of non-cash payment products and foreign exchange contracts, as well as to make a market for foreign exchange contracts, to both retail and wholesale clients.

3.2 Aspire is the issuer of the following financial products:

the Multi-currency Account;
the Aspire Card;
the Domestic Payout Services;
the International Payout Services; and
the FX Conversion Services,

(together, the Aspire Products).

3.3 As we are the product issuer, we are acting on our own behalf when we provide the financial products and services, and not on your behalf.

3.4 You can find more information about the Aspire Products in the Product Disclosure Statement (PDS). The PDS contains information about the costs, benefits, risks and other features of the Aspire Products. You should read that information to enable you to make an informed decision prior to acquiring any Aspire Product.

3.5 Aspire does not provide financial product advice that is personal advice and is not authorised under its AFSL to provide personal advice. Any advice we provide is general advice only, prepared without taking into account your objectives, financial situation or needs. You should consider the appropriateness of any general advice we provide in light of your own circumstances.

3.6 We have also prepared a Target Market Determination (TMD) in relation to the Aspire Products. The TMD includes information about the types of customers that the Aspire Products are designed to be used by. You should review the TMD before making a decision regarding any Aspire Product.

4. How you can give us instructions

4.1 You may give us instructions in relation to our financial products and services by contacting us directly:

using the Aspire Platform (eg, to initiate payments, manage cards or configure settings);
by email or phone using the details in section 2 of this FSG; or
via any other method for giving us instructions that we notify to you from time to time.

4.2 We may require your instructions to be in a particular form and we may refuse to act on instructions in certain circumstances such as where we reasonably believe they are incomplete, ambiguous or not from an authorised person.

5. Information about remuneration and benefits

5.1 Fees and charges

5.1.1 Aspire charges fees for providing the Aspire Products. These fees may include:

account related fees (for example, account maintenance fees);
card related fees (for example, card issuance and replacement fees, overseas transaction fees, ATM withdrawal fees);
FX related fees (for example, margins or spreads above wholesale FX rates); and
payment related fees (for example, fees for domestic and international transfers).

5.1.2 Details of these fees are set out in the PDS as well as the terms and conditions you agree with Aspire such as the Master Services Agreement, Card Product Schedule and Payments & FX Product Schedule (Terms & Conditions).

5.2 Remuneration of our directors, employees and representatives

Aspire’s directors, employees and other representatives receive salaries and may receive commissions and bonuses as well as other benefits. Commissions, bonuses and other benefits may be based on the performance of the representative. Various factors affect the calculation of these amounts so they are not ascertainable at the time this FSG is given to you.

5.3 Referral arrangements

Aspire may enter into commercial arrangements with third parties who may refer you to us (for example, accounting firms and other referral partners). We may pay fees, commissions and other benefits to the third party under those arrangements. Various factors affect the calculation of these amounts so they are not ascertainable at the time this FSG is given to you.

5.4 Further information

You may reasonably request particulars of the remuneration arrangements referred to above by contacting us using the details set out in section 2 of this FSG.

6. Associations and conflicts of interest

Aspire is part of the Aspire Group. Members of the Aspire Group may provide services to, or receive services from, Aspire in relation to the Aspire Products. Aspire may also have contractual relationships with external service providers (such as payment service providers, banks and technology providers) involved in delivering the Aspire Products. Aspire has policies and procedures in place to identify and manage conflicts of interest that may arise in relation to the financial services and products it provides.

7. Compensation arrangements

Aspire holds professional indemnity insurance that it considers adequate to meet its obligations under section 912B of the Corporations Act 2001 (Cth) and related regulatory requirements, taking into account the nature and scale of its business and the kinds of financial services it provides.

8. Complaints and dispute resolution

8.1 If you have a complaint about our financial services or products, please contact us using the details in section 2 of this FSG. We will acknowledge your complaint promptly and seek to resolve it as soon as practicable in accordance with our internal dispute resolution procedures.

8.2 If you are not satisfied with our response or your complaint is not resolved within the required timeframe, you may be able to refer your complaint to the Australian Financial Complaints Authority (AFCA), an independent external dispute resolution scheme for financial services. AFCA provides a free, fair and independent service for resolving complaints about financial products and services.

8.3 AFCA’s current contact details include:

Website: www.afca.org.au
Phone: 1800 931 678 (free call within Australia)
Email: info@afca.org.au
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

8.4 Time limits may apply to lodge a complaint with AFCA. You should consult the AFCA website or contact AFCA directly for further information

9. Privacy

9.1 We collect, use and disclose your personal information in accordance with our Privacy Policy, available at https://aspireapp.com/au/tnc/privacy-policy.

9.2 Our Privacy Policy explains:

how we collect and handle your personal information;
the purposes for which it is collected;
how you may access and correct your personal information; and
how you may complain about a breach of privacy law and how we will deal with that complaint.

10. How to obtain further information

If you would like further information about our financial services or products, please contact us using the details set out in section 2 of this FSG.

Terms and Policies

Aspire Business Account

Financial Services Guide