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If you forget your password, you can set up a new one by following the steps below:

1. On the login page, click the "Forgot Password?" link
2. Place your registered email, then click "Next"
3. Place the 4-digit OTP sent to your email
4. Select the ID you submitted during registration, your ID Number and your Date of birth, then hit "Next"
5. Set up your new password. Make sure you satisfy the password requirements, then hit "Confirm"

Note: If you're trying to reset your password from a new device, we will ask you to confirm the 4-digit OTPs sent to both your email and phone number. Otherwise, we will only require you to enter the OTP sent to your email address.

Still unable to login?
‍You can contact our support team through these channels:

• Hotline: +65 3165 1500
• Email: support@aspireapp.com

The OTP code you entered may be invalid due to multiple request attempts, which can invalidate previous codes.

We recommend waiting for the OTP to be delivered and avoiding immediate requests for another OTP, as it remains valid for up to 5 minutes.

SMS OTP

• Please verify that the phone number provided is the one registered with your Aspire account. If the phone number does not match the registered phone number, you will not receive the OTP.
• Check your network connection to ensure that you have a stable internet connection.
• Verify if you can receive other SMS messages on your phone by sending an SMS to your number
• Check if your number is listed below on Country Codes we cannot send OTPs:

We recommend that you get your OTP sent to your email instead. When prompted to enter the OTP sent to your phone, wait for 30 seconds to see the option to have the OTP delivered to your email.

Email OTP‍

• Please verify that the email address provided is the one registered with your Aspire account. If the email address does not match the registered address, you will not receive the OTP.
• Please check your spam folder to see if our email was sent there. If you cannot find our email, we suggest that you have your OTP sent to your phone number instead. When prompted to enter the OTP sent to your email, please wait for 30 seconds. After that, you should see an option to have the OTP delivered to your phone number.