Bill Pay Terms & Conditions

Last updated on 30 April 2021


Thank you for choosing Bill Pay provided by Aspire FT Pte Ltd. 

By clicking your acceptance of the terms and conditions or by using the Service you represent and confirm that you have read, understood and agree to be bound by these Terms of Aspire, which constitute the agreement between you and Aspire FT Pte Ltd (“Aspire”), which governs the supply of the Bill Pay service (the “Service”) to you, and sets out the basis of your relationship with Aspire. These Terms of Aspire should be read along with the Terms and Conditions here and the Privacy Policy here as described on our website here . IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS OF USE, YOU MAY NOT ACCESS OR USE THE SERVICE.

Aspire may modify the Terms of Aspire to reflect changes in Aspire’s business, applicable law, or for other reasons deemed necessary by Aspire. If the terms of the Terms of Aspire change, Aspire will provide notice, which may include, but is not limited to notice provided through the Aspire website or an Aspire user account. Except where prohibited by law, updates to the Terms of Aspire will apply once the changes have been posted or notice has otherwise been given. Changes to the Terms of Aspire will, however, not apply retroactively. If You do not agree to changes made to the Terms of Aspire, you must discontinue your use of the Service.

1 Your representations and warranties

1.1. You have the authority to enter into the Terms of Aspire and utilise the Service on behalf of your organisation. You represent and warrant that you have the authority and capacity to bind the organisation to these Terms of Aspire.

1.2. You represent and warrant that your use of the Service will not (a) infringe any copyright, trademark, or patent; (b) misappropriate any trade secret; (c) be deceptive, defamatory, obscene, pornographic or unlawful; (d) contain any viruses, worms or other malicious computer programming codes intended to damage Aspire's system or data; (e) violate any laws or regulations; and (e) otherwise violate the rights of a third party.

2 Your obligations and responsibilities

2.1. You are solely responsible for maintaining the confidentiality and security of your account password and other account information. For your protection and the protection of other users, Aspire requests you not to share your registration information with anyone else. If you do share this information with anyone, any use of the Service shall be deemed to have been authorised by you.

2.2. You agree to immediately notify Aspire of any unauthorised use, or suspected unauthorised use of the Service or any other breach of security. Aspire cannot and will not be liable for any loss or damage arising from your failure to comply with the requirements in this paragraph 2.

2.3. You agree that all information you provide to Aspire to use the Service is correct to the best of your knowledge at the time you supply it.

2.4. You agree that it is your responsibility, not Aspire’s, to pay all invoices in a timely manner. It is your responsibility to ensure that sufficient credit is available in your Aspire account at all relevant times to enable payment of the invoice.

2.5. Where an invoice payment is declined by the Bank or the Biller for any reason your invoice payment transaction will not result in payment of your invoice and will remain unpaid. You will be responsible for any additional fees and charges levied by the Bank and/or the Biller.

2.6. You agree that You:

2.6.1. Will supply Aspire, upon request, with all information Aspire reasonably require in order to enable Aspire to provide the Service to you; and

2.6.2. You will be responsible for the final approval and payment of the Invoice.

3 Fees

3.1. Currently, the Bill Pay is FREE for all existing Aspire customers and you are not charged anything for using this Service.

3.2. However, Aspire retains the right to charge fees in order to render the Service in the future. Should Aspire choose to do so, it shall provide you prior written notice of any fees proposed to be charged, in order to allow you to determine whether to continue using the Service or not.

4 Using the Bill Pay Service

4.1. Instructions on how to use this Service may be found here

4.2. You must follow the instructions on how to access and use the Service as advised by Aspire from time to time.

5 Processing

5.1. Invoices sent before 3 PM, Singapore time, on a Business Day will be processed on that same Business Day. Other invoices sent after 3 PM Singapore time on a Business Day, or sent on a day that is not a Business Day, will be processed on the next Business Day. Aspire will endeavour to process all transactions without delay, but expressly disclaim any and all liability for any processing delays, or the consequences of any processing delays, which may occur in any circumstance, whether beyond Aspire's reasonable control, or otherwise.

5.2. Aspire will add the invoice reference number as description of the payment request to reconcile invoice and payment request.

5.3. Aspire is not responsible for the processing Bank or the Biller delaying or denying an invoice payment.

5.4. Where a payment is declined by the Bank it will result in your invoice remaining unpaid. In the event of a "declined" payment, you will be responsible for any additional fees and charges levied by either the Bank and/or the Biller.

5.5. Aspire is entitled to refuse to process an invoice payment request at any time, or may require additional information from you, before Aspire processes the request. Aspire shall be under no obligation to process any payment request in respect of an invoice where it reasonably suspects a breach of sanctions, anti-money laundering or anti-bribery legislations.

5.6. Transaction Cancellation, Alteration, Dispute or Complaint - you are unable to cancel, alter or reverse transactions that you may have approved, using this Service. If You believe an invoice payment is incorrect, unauthorised or you wish to make a cancellation for any other reason, you must immediately contact Aspire by email, or by phone at +65 3165 1500 during business hours (Monday to Friday, 9:30AM to 6:30PM Singapore time).

6 Warranties and Limitation of Liability

6.1. You expressly acknowledge that you shall use the Service at your sole risk, and that Aspire provides the Service on an “as is” and “as available” basis, with all faults and defects. Aspire expressly disclaims any warranties, representations and undertakings of any kind, whether expressed or implied, including, without limitation, any warranties in respect of non-infringement of third party rights, merchantability or fitness for purpose.

6.2. Aspire will not at any time, in any circumstances, be liable for any loss or damage including but not limited to any loss of data, loss of savings, loss of business, loss of profit, or any other direct, indirect, special or consequential damage, in each case whether arising from negligence, breach of contract, breach of statutory duty or otherwise which is in any way connected with or arises out of your use of the Service.

6.3. Without prejudice to or limiting Aspire's rights in paragraph 6.1 above, Aspire and Aspire's employees, contractors and agents will not be liable for any failure to perform their and Aspire's obligations if such failure arises from such circumstances reasonably beyond their and Aspire's control. These circumstances include, but are not limited to, strikes, lockouts, riots, labour disputes, epidemics, earthquakes, fire, floods and other acts of nature, government action or their agencies, war, sabotage or inability to obtain sufficient labour, fuel or utilities, communication line failures, power failures, power interruptions or shortages, computer or processing systems failures.

6.4. Aspire will not be responsible for delays or failures in accessing the Service, or processing of transactions, or transactions being declined by the Bank delaying or failing to implement any of the invoice payment instructions.

6.5. Aspire will endeavour to process all transactions without delay, but expressly disclaim any and all liability for any processing delays, or the consequences of any processing delays, which may occur in any circumstance, whether beyond Aspire's reasonable control, or otherwise.

7 Data Privacy

7.1. In rendering the Service, Aspire may collect, use and handle Personal Data in compliance with its obligations under PDPA and as more specifically set out in the Privacy Policy.

8 Ownership of Intellectual Property

8.1. Except with respect to Personal Data and invoices, you agree that Aspire, its affiliates and its licensors own all rights, title and interest in Bill Pay and all information, materials, and data thereon (including but not limited to, any computer code, objects, stories, dialogue, concepts, artwork, animations, sounds, audiovisual effects, methods of operation, moral rights, documentation, transcripts, documentation, and server software). You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying Bill Pay or the Service.

8.2. Subject to these Terms of Use, Aspire grants you a non-transferable, non-exclusive, revocable, limited license to use and access the Service for your own personal or internal business purposes. Aspire reserves the right to change the terms of your license and/or subscription, by imposing any conditions in respect of use of the Service from time to time. When such changes are made, they shall become effective as of the date we provide you with written notice of such change.

8.3. You hereby grant Aspire the right to de-identify and analyze any data or information you provide us through the use of the Service, including, without limitation, invoices, and agree that Aspire exclusively owns such de-identified data and any improvements or new services arising therefrom. Additionally, you agree that we shall have the right to collect usage data and metrics with respect to your use of the Service, and may use such data to provide and/or improve the Service.

9 Termination

9.1. These Terms and Conditions remain in effect until your use of the Service is terminated by Aspire.

9.2. Aspire may terminate or suspend the Service, or your use of the Service, for any reason at any time. Aspire shall not be liable to you for any losses or damages which you may suffer as a result of Aspire’s decision to terminate or suspend the Service or your use of the Service.

9.3. Termination of the Service, or your use of the Service, shall not relieve You of any responsibility to pay outstanding fees or charges or other liabilities incurred prior to the date of termination. After termination, You cannot make further use of the Service.

10 Indemnity

You agree to indemnify and hold Aspire, its parents, subsidiaries, affiliates, officers, employees, agents, partners, suppliers, and licensors (each, an “Aspire Party” and collectively, the “Aspire Parties”) harmless from any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of any and all of the following: (a) processing any invoices provided by you; (b) your use (or inability to use) of the Service and any damage caused by such use; (c) your violation of the Agreement; (d) your violation of any rights of another party; or (e) your violation of any applicable laws, rules or regulations, including, without limitation, any violation of applicable laws, rules, or regulations resulting from your use of the Service. This indemnity shall not apply in case of any fraud, gross negligence or wilful misconduct on the part of the Aspire Parties. You agree that the provisions in this paragraph will survive any termination of your Aspire Account, the Terms of Use, the Service and/or your access to Bill Pay.

11 Governing Law and Jurisdiction

11.1. These Terms of Use shall be governed by and construed in accordance with the law of Singapore.

11.2. Any disputes arising from or in connection with them, Bill Pay or your use of the Service shall be subject to the exclusive jurisdiction of the courts of Singapore.

12 Miscellaneous

12.1. The Terms of Use, and your rights and obligations hereunder, may not be assigned, subcontracted, delegated or otherwise transferred by you without Aspire’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void.

12.2. Any waiver or failure to enforce any provision of the Terms of Use on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion.

12.3. If any portion of this Terms of Use is held invalid or unenforceable, that portion shall be construed in a manner to reflect, as nearly as possible, the original intention of the parties, and the remaining portions shall remain in full force and effect.

12.4. These Terms of Use are the final, complete and exclusive agreement of the parties with respect to the subject matter hereof and supersedes and merges all prior discussions between the parties with respect to such subject matter.

13 Definitions

13.1. “Bill Pay” means the service to pay your business related invoices to recipients who are able to accept FAST transfers. This service is for existing Aspire customers only.

13.2. “PDPA” means the Personal Data Protection Act 2012.

13.3. Personal Data” means data, whether true or not, about an individual who can be identified: (a) from that data alone; or (b) from that data and other information which Aspire has or is likely to have access to.