About PRISM+: Singapore’s homegrown smart home electronics brand

PRISM+ started in 2017 selling gaming monitors in Singapore and has since grown into one of the country's most recognisable homegrown consumer electronics brands. Today the company covers TVs, monitors, air conditioners, ceiling fans, large home appliances, and more, building toward a connected smart home ecosystem where everything works together seamlessly.

Direct-to-consumer and fast-moving, PRISM+ has expanded from a single product category to a full smart home lineup in just a few years, opening physical stores and pushing into new markets along the way. 

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The challenge: Scaling expense management across hundreds of people with no standard process

With hundreds of employees across teams, locations, and entities, PRISM+'s expense management had outgrown the tools holding it together. There was no central system, just a patchwork of spreadsheets, inconsistent processes. The finance team spent more time chasing paper than planning ahead.

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#1 Spreadsheet-based claims with no consistency across departments

Before Aspire, every department managed claims its own way. Different templates, different platforms, no standard. With hundreds of employees submitting expenses, there was no real-time view into what was being spent or why. Receipts were missing and manual reconciliation was a grind. The finance team was losing more than 10 hours a week on  chasing and fixing claims.

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#2 No visibility until it was too late

PRISM+ lacked a central platform to set limits, review claims, or see what the team was spending in real time. Some staff had corporate cards; most didn't. Everything landed on finance at month-end, manually, with no ability to course-correct during the month.

For a company moving as fast as PRISM+, that lag was a liability. Without an accurate picture of spend, the finance team struggled to catch up and make decisions.

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‍#3 No scalable way to roll out controls across a large team

Rolling out new processes, getting cards into the right hands, and building approval workflows that actually get used required massive coordination. Without the right platform and support, the administrative load alone can stall the whole effort before it starts.

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The solution: One platform for cards, claims, budgets, and approvals with hands-on support 

Aspire gave PRISM+ the infrastructure to standardise expense management at scale, and the account management support to make the rollout seamless.

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#1 Standardised claims with receipts captured at the point of spend

With Aspire, the entire claims process is now consistent across the organisation. Employees submit claims through the platform by attaching receipts, tagging its category, and assigning it under the right budget. Finance approves it in the same place. There was no need to chase paper, manual reconciliation, and no context was lost in transit.

Corporate cards are now issued to the people who need them, covering regular business spend including the late dinners and taxis that used to be reimbursed ad hoc. The process that once cost the finance team 10+ hours a week has been absorbed into a workflow that largely runs itself.

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#2 Real-time visibility across all spend, all the time

Finance no longer waits until month-end to know what's been spent. Budgets sit at the team or project level, and every transaction is visible in real time  by team, by category, by individual. That shift from reactive to proactive changed how the finance team operates.

As PRISM+'s own team put it: consolidating onto one platform is what finally moved finance from firefighting to forward planning.

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#3 Hands-on account management that made rollout stick

Rolling out a new expense platform across a large team takes more than good software. It requires coordination. PRISM+'s account manager Rachel was hands-on from day one: running setup sessions, equipping both the employee side and the finance side with the right resources, and prioritising onboarding for anyone with a PRISM+ email to eliminate bottlenecks.

That level of support helped PRISM+ in getting the team up and running quickly, without the rollout dragging on and losing momentum.