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About VG Link
VG Link is an accounting firm that provides comprehensive business services, including company incorporation, accounting, tax advisory, and company secretarial services to businesses across diverse industries in Singapore. Led by Executive Director Jasmine Khew, VG Link focuses on delivering more than traditional accounting services, positioning itself as a strategic partner that helps businesses streamline their financial operations for sustainable growth.
The challenge
VG Link faced two bottlenecks that were slowing down client service and creating operational inefficiencies:
- Lengthy bank account setup for new clients: Traditional banks require weeks for business account approval, forcing new companies to delay operations. This created a frustrating experience for clients eager to launch their businesses, particularly international founders expanding into Singapore.
- Time-consuming reconciliation processes: Bank feeds from traditional banks like OCBC and DBS came with one-day delays and occasional missing transactions. When discrepancies occurred, VG Link's team had to manually download Excel files, cross-reference bank statements, and chase clients for transaction details, often for payments made months earlier with no descriptions. Banks charged additional fees for historical statements, adding unnecessary costs for both VG Link and their clients.
Partnering with Aspire
Partnering with Aspire improved VG Link's client service capabilities in three key areas:
- Fast account setup: VG Link can now help clients open business accounts within a day to a week, dramatically reducing time-to-market for new businesses. This speed became particularly valuable as more overseas companies expanded into Singapore, allowing VG Link to capture new referral opportunities.
- Real-time financial data: Aspire's instant bank feeds eliminated reconciliation delays and missing transactions. The platform's intuitive interface made it straightforward for VG Link's team to access clean, real-time financial data without manual workarounds.
Seamless client experience: Aspire's ability to attach supporting documents directly to transactions solved a major pain point. Clients can upload receipts and invoices in real-time, eliminating the back-and-forth communication that previously slowed down bookkeeping processes.
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