1.1 This Master Service Agreement (“Agreement”) governs the Services by establishing a legal agreement between A.F.T. SG Pte. Ltd. (“AFTSG”, “us”, “our” or “we”) and you (“you”, “your” or “Customer”). In this Agreement, the Customer and AFTSG are individually referred to as a “Party” and collectively as the “Parties”.

1.2 Consumer advisory: AFTSG is an exempt moneylender under the Moneylenders Act of Singapore.

1.3 You can always see the most current version of this Agreement on our website.

1.4 You must have an account with Aspire FT Pte Ltd (“Aspire”) in order to use our services. We will conduct due diligence on you for know-your-customer purposes before we will provide you with any services.

2 SERVICES

2.1 About the Services. AFTSG provides various Services which you may choose to use periodically, including the Advance Line, the Advance Account, Advance Card and Advance Payout. By using the Services, you also agree to the terms and conditions in the Advance Product Schedule between AFTSG, Aspire and you (“AdvanceProduct Schedule”) and Card Product Schedule between Aspire and you (“Card Product Schedule”).

2.2 This Agreement and the Advance Product Schedule (collectively, the “Terms”) constitute the entire set of agreements between you and AFTSG, and supersede all prior and contemporaneous agreements and understandings. Please read this Agreement carefully together with the Advance Product Schedule and Card Product Schedule.

2.3 AFTSG may impose interim or permanent restrictions on the use of all or any part of the Services based on regulatory requirements, your country of residence, identity verification checks, or business requirements as described in the Acceptable Use Policy. Such restrictions will be communicated at the time of implementation or promptly afterward if immediate action is necessary.

3 CUSTOMER DUE DILIGENCE

3.1 To comply with Applicable Law, we will (either directly or through our affiliates) conduct customer due diligence checks on you, your directors, partners, ultimate beneficial owners, employees (as applicable), and Authorised Users, along with any parties involved in your transactions or use of the Services. You must provide complete, accurate, and current information at all times and promptly supply any additional information we require within two (2) Business Days of our request. We may withhold Services until we have received all necessary information and will not be liable for any loss resulting from your failure or delay in providing the requested information.

3.2 You agree that we may, directly or through a third party, verify the information you provide, including checks on commercial databases or credit reports. We may retain records of such checks as required by Applicable Law..

3.3 Our provision of the Services is subject to: (i) successful completion of the customer due diligence; and (ii) no significant changes to your status during the term of these Terms.

3.4 If you do not pass our customer due diligence checks, we reserve the right to deny you the Services without providing any reason.

4 THE PLATFORM

4.1 You are hereby granted a non-exclusive, limited, non-transferable, freely revocable license to use the Platform. AFTSG reserves all rights of the Platform that are not expressly granted herein. AFTSG may terminate this license at any time without assigning any reason.

4.2 Your Advance Account gives you access to the Services and Platform functionality that AFTSG may establish and maintain from time to time and in our sole discretion.

4.3 The Platform and Services may be available through different devices (for example, personal computers or mobile devices). The availability and features of the Platform and Services may vary depending on the type, system specifications and configuration of the device.

4.4 Your and your Authorised User’s access to the Platform and Services may be limited and subject to the Applicable Law of the country you or your Authorised User is located in. AFTSG will not be responsible for any fees, charges and expenses such as data roaming charges or any other charges which may be imposed by your telecommunication or other service providers in connection with the access and use of the Platform and Services.

4.5 There may be circumstances where AFTSG and/or the Partner may need to change the frequency and manner of use of the Services, transaction limits, operating hours and types of facilities and services. In certain situations, AFTSG and/or the Partner may have to suspend the Services without giving you or your Authorised User prior notice. Under such circumstances, AFTSG will not be responsible for any inconvenience, loss, damage or injury suffered by you, your Authorised User, or any other third party.

4.6 AFTSG may introduce new or different forms of authentication service when you or your Authorised User wish to access the Platform and use the Services. AFTSG may replace the authentication service from time to time without prior notice to you or your Authorised User.

5 AUTHORISED USERS

5.1 The Customer may appoint an Authorised User to act on its behalf to conduct certain transactions or give instructions to AFTSG under the Terms.

5.2 You are responsible for ensuring each Authorised User is aware of and complies with this Agreement, any other agreements with AFTSG related to the use of the Platform and/or any Services, and the Partner Terms. References to “Customer,” “you,” and “your” shall include Authorised Users where contextually appropriate.

5.3 If you authorize any person to give Electronic Instructions on your behalf, you are responsible for their actions and omissions, including any liabilities and losses arising from payments or transactions initiated or authorized by them.

5.4 The Customer agrees that:
5.4.1 Authorised Users have the authority to provide Electronic Instructions for Services to AFTSG on the Customer's behalf;
5.4.2 AFTSG will rely on the authority of the Authorised User, and the Customer will be bound by the actions of the Authorised Users until AFTSG is notified in writing of any changes to their authorisation;
5.4.3 the Customer is responsible for ensuring appropriate persons are granted necessary authorisation as Authorised Users;
5.4.4 AFTSG may refuse access to Authorised Users if there are concerns about unauthorized or fraudulent access; and
5.4.5 the Customer will promptly report to AFTSG any infringements or unauthorized access to the Platform or any Services.

5.5 Disputes between you and an Authorised User regarding your Advance Account or our Services are your responsibility. You agree not to add AFTSG as a party to any claim or dispute between you and your Authorised Users.

6 FEES

6.1 AFTSG may charge fees for the Services (“Fees”). The Fees are as described on the Platform. The Fees will be notified to you via the Platform. We may make changes to our Fees as set out in Clause 22, or as otherwise agreed with you.

6.2 The Fees will be deducted from your Aspire Account or be invoiced to you for settlement in accordance with the terms specified on the Platform, your order form, or in the relevant invoice. If you do not make payment of the Fees by the relevant due date, AFTSG may charge a late fee and interest on the overdue amount and be entitled to suspend your access to the Platform or use of the Services until the overdue amount is paid in full.

6.3 If any amount owed to AFTSG is outstanding at any time under this Agreement or otherwise, you irrevocably agree and authorise us to debit your Aspire Account for such amount, and you irrevocably agree and authorise Aspire to allow us to debit your Aspire Account for such amount. If your Aspire Account does not have enough funds to pay the amount owed to AFTSG, AFTSG may, at your own cost, take reasonable steps to recover this amount (such as taking legal action or using debt collection services).

6.4 The Customer shall pay all invoiced amounts to AFTSG in full without set-off or deduction of any kind on account of taxes, including where applicable goods and services, value added and/or withholding taxes. Accordingly, AFTSG shall be entitled to gross up its invoices to include applicable taxes.

7 INTELLECTUAL PROPERTY

7.1 The contents on the Platform may not be reproduced, transmitted, published, performed, broadcast, stored, adapted, distributed, displayed, licensed, altered, hyperlinked, or otherwise used in any manner without AFTSG’s prior written consent.

7.2 All trademarks, service marks, logos used on the Platform, patents, rights to inventions, copyright and related rights, trade names and domain names, rights in designs, database rights, rights in computer software, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of (and rights to apply for, renew or extend) (collectively, the “Intellectual Property Rights”), are the property of the Aspire Group and/or the respective third-party proprietors identified on the Platform. No license or right is granted, and access to the Platform and/or use of the Services should not be construed as granting any license or right to use any Intellectual Property Rights without prior written consent. No trademark, service mark, or logo used on the Platform may be used as a hyperlink or to mark any hyperlink to any Aspire Group member's site or any other site without AFTSG’s prior written consent.

8 MARKETING RIGHTS

The Customer agrees that AFTSG may include the Customer's name, trading name, logo, trade marks and general business information in AFTSG’s promotional and marketing materials for the Services and on its websites without consent. The Customer may at any time and upon reasonable notice in writing to AFTSG request that AFTSG ceases to use its name, logo, trade marks and general business information for these purposes.

9 RECORDS AND DATA

9.1 We will treat all Electronic Instructions as final and unconditional when we receive them through the Platform. This means we shall be entitled (but not obliged) to effect such Electronic Instructions without your further consent and notice to you.

9.2 Our records of Electronic Instructions and Services operations maintained by us or by any relevant person authorized by us shall be binding and conclusive on you for all purposes whatsoever.

9.3 When we deal with you, we will treat all such records as final evidence and you shall not challenge or dispute the admissibility, reliability, accuracy or the authenticity of the contents of such records on the basis that such records were incorporated and/or set out in electronic form or are produced by or were the output of a computer system. You hereby agree to waive any of your rights (if any) to object. This provision shall also apply to all records maintained by Providers where applicable.

10 COLLECTION AND USE OF PERSONAL INFORMATION

10.1 You and your Authorised Users agree that any information provided to us may be disclosed to and used by the following parties:

10.1.1 Credit bureaus and similar institutions to report or inquire about your financial circumstances and to report or collect debts you owe.

10.1.2 Regulatory authorities, courts, and governmental agencies to comply with legal orders, legal or regulatory requirements, and government requests.

10.1.3 Our service providers, Affiliates, payment intermediaries, regulatory authorities, and governmental agencies to detect and prevent fraud and other criminal activities, and to protect AFTSG and its Affiliates.

10.1.4 Our Affiliates and other members of the Aspire Group for marketing and risk management purposes.

10.1.5 Our service providers who perform services for us and help operate our business and the Platform (e.g., cybersecurity, human resources, IT support, and audit services).

10.1.6 Banks, financial institutions, payment intermediaries, or other partners with whom we may jointly offer or develop products and services, provided they do not use your personal data for independent marketing without your consent.

10.1.7 Our professional advisors (including lawyers) to protect and advance our rights.

10.2 Without limiting the foregoing, you agree that we may transfer your and your Authorised Users’ data to any Partner, Provider, payment intermediary, and any company within the Aspire Group for the purposes of processing Electronic Instructions and your transactions and to provide you with the Services. Regardless of where we process your information, we will store and protect it in accordance with Applicable Law.

10.3 In addition, you hereby acknowledge that AFTSG may utilise a third party, Onfido, to process identity checks on your directors and Authorised Users (as applicable). By accepting these terms and conditions, you confirm that you and your directors and Authorised Users (as applicable) have read, understand and accept Onfido Facial Scan Policy and Release, Onfido Privacy Policy and Onfido Terms of Service.

11 PRIVACY AND DATA RETRIEVAL

11.1 AFTSG is required to comply with all Applicable Laws, regulations, notices and guidelines issued by relevant authorities from time to time. In this connection, you may be required to provide, through either the Platform, electronic mail or through the ‘MyInfo’ service, relevant data necessary to allow AFTSG to establish and verify your identity, as well as the identity of all beneficial owners, partners, directors or individuals with executive authority and individuals authorized to open and operate your Advance Account. Such data will be required at the time of opening of your Advance Account and may be required on an ongoing basis thereafter.

11.2 Where you have given us personal data of someone else, including (but not limited to) your Authorised Users, your director and ultimate beneficial owner(s), your customers, employees and contractors, payers and payees, you confirm and represent to us that you have obtained the relevant individual’s express consent to share his/her personal data with us for the purposes set out in this Clause 11. You are required to show to the relevant individual(s) information about provisions of the this Agreement so that they may understand the manner in which their personal data may be collected, used and disclosed by AFTSG in connection with your dealings with us and our use of their personal data including our use of personal data for direct marketing purposes and their consent to our use of their personal data provided by you on their behalf.

11.3 We will collect, use and disclose your information (including personal data of individuals that you have provided to us) in accordance with our Data Privacy Policy.

11.4 Without prejudice to the foregoing, you give us your consent, and authorize us, to at any time and without notice or liability, use and disclose the personal data that you give to us and any particulars of and/or otherwise relating to your Advance Account to:

11.4.1 any Affiliate and any member of the Aspire Group and their respective agents and contractors in any jurisdiction for the purposes of fraud detection and monitoring, regulatory compliance and reporting, customer screening relating to sanctions, anti-money laundering and countering the financing of terrorism compliance processes, and monitoring credit exposures across the Aspire Group;

11.4.2 any Affiliate, payment processor, account issuer, card issuer, financial institution, payment intermediary and contractor in any jurisdiction for the purposes of (i) facilitating, effecting and/or processing your Electronic Instructions and related transactions on your Advance Account and/or (ii) administering any benefit, privilege and term applicable to your Advance Account;

11.4.3 any Affiliate, payment processor, account issuer, card issuer, financial institution, payment intermediary and contractor in any jurisdiction which has a legitimate business purpose for obtaining such information, including offering you products or services in connection with your Advance Account and/or any related transaction, and/or otherwise to facilitate your use of the Advance Account;

11.4.4 any person or organisation for the purpose of enabling or facilitating the book-keeping and accounting integration services available on the Platform including but not limited to book-keeping and accounting services providers and information management services providers;

11.4.5 any Affiliate and any member of the Aspire Group and their respective agents and contractors for the purposes of (i) conducting research and/or analysis relating to any product and/or service provided by AFTSG or such party and (ii) improving, enhancing or developing new services or new methods of processes for business operations in relation to your Advance Account;

11.4.6 any bank, credit or charge card company and merchant for the purpose of any credit or other enquiry in connection with your Advance Account;

11.4.7 any person or organisation engaged by or on behalf of any member of the Aspire Group for the purpose of performance of our services or operational functions where these have been outsourced;

11.4.8 any agent appointed by us for the purpose of making, printing, mailing, storing, microfilming and/or filing any personalised statement of accounts, card, label, mailer or any other document or item on which your name and/or other particulars appear, or any data, record or document, and/or otherwise to provide a service to you;

11.4.9 any information garnering or processing organisation or consultant or entity conducting surveys or analysis or research or developing system applications for AFTSG or any other member of the Aspire Group;

11.4.10 the police, law enforcement agency or any public officer for the purposes of conducting an investigation into any matter relating to your Advance Account or any Aspire Group member in any jurisdiction;

11.4.11 any government agency, authority, tribunal or court of any jurisdiction (or equivalent), in compliance with the order, notice or request of such agency, authority, tribunal or court, and/or applicable laws and regulations, and/or for commencing, defending or otherwise participating in any legal or administrative proceedings or inquiry before any court, tribunal or other agency or authority;

11.4.12 any person for the purpose of collecting or recovering on AFTSG’s behalf, or for securing for your benefit, or for the repayment on your behalf, any sums of money owing to AFTSG by you;

11.4.13 any credit bureau of which AFTSG is a member or subscriber or credit reference agents;

11.4.14 auditors and professional advisors including lawyers, insurers and receivers appointed by any member of the Aspire Group;

11.4.15 any person authorized to operate your Advance Account and any guarantor or security provider relating to your Advance Account;

11.4.16 any rating agency, business alliance partner, insurance company, insurer, insurance broker or direct or indirect provider of credit protection;

11.4.17 any person or organisation who, in the course of the sending and delivering of communication materials (including all forms of direct mailers and advertisements) from us to you or the prior preparation, sees any envelope or communication material sent by us to you, which bears our name and/or logo;

11.4.18 any person or organisation to clarify or correct any wrongful or erroneous belief, representation or allegation to any third party, whether made by you or on your behalf, both in public and in private, regarding any of our dealings with you or otherwise in relation to our products, processes or policies, regardless of the form of media or platform which may include but is not limited to, published articles, posts, complaints or petitions; and/or

11.4.19 any person AFTSG reasonably considers it in its interest to make such disclosure (and each of the foregoing persons similarly may disclose to AFTSG and to each other) in connection with its provision of its services and the enforcement of any rights and/or performance of any obligation in respect of or in connection with the Advance Account, the Services and/or this Agreement.

11.5 You can ask us what information we hold about you and, where applicable, you can ask us to correct it if it is inaccurate or incomplete. We will need to verify your identity before we can process your request.

11.6 To submit a question or request regarding your personal data, you may contact us at 158 Cecil Street, #09-01, Singapore 069545 (Attention: Data Protection Officer) or via email at singapore-dpo@aspireapp.com. We will respond to your request as soon as reasonably possible within 30 days after receiving your request.

11.7 Following termination or deactivation of your Advance Account, we may retain personal data and content for backup, archival, audit, disaster recovery, or otherwise in accordance with Applicable Law, guidelines and directives (for example, regulations relating to the prevention of money laundering and countering the financing of terrorism).

12 CONFIDENTIALITY

12.1 All information relating to AFTSG and/or the Aspire Group, designated as being confidential, and all information not expressly designated as being confidential, but which should reasonably be deemed confidential by reason of its nature or content is considered confidential information (“Confidential Information”).

12.2 You hereby undertake to take all necessary steps to protect the confidential nature of all Confidential Information belonging to AFTSG and Aspire Group Affiliates, including only sharing the Confidential Information with parties which have a need to access such information in order to exercise rights and obligations in connection with your Advance Account.

12.3 This obligation to maintain confidentiality does not extend to information generally available to the public, already in the possession of or known to you at the time of disclosure, if you and/or your employees are obliged by law to disclose such information, and if the information had been disclosed to you by a third party without any obligation of confidentiality.

12.4 The provisions of this Clause 12 shall survive the termination or expiry of this Agreement.

13 DISCLAIMER

13.1 the Services, including warranties of accessibility, quality, provision or performance of any goods or services;

13.1.1 the Services, including warranties of accessibility, quality, provision, or performance of any goods or services;
13.1.2 any content, including warranties of accuracy, adequacy, currency or reliability;
13.1.3 hyperlinks on the Platform to any other websites or content, which are not an endorsement or verification of such websites or content; and
13.1.4 the Partner Services.

13.2 The Services are provided "as is" and AFTSG expressly disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including without limitation any warranty of merchantability, fitness for a particular purpose, or non-infringement. AFTSG does not guarantee that the Services will operate uninterrupted or error-free, will always be available, contains and/or displays information that is current or up-to-date, or will operate in combination with your hardware, other software, third-party services, or Customer Materials. Although AFTSG makes reasonable efforts to ensure the Services are free of viruses or harmful components, it cannot guarantee this. AFTSG also cannot guarantee that the Services will not incur delays, interruptions, or other errors outside its reasonable, which are inherent in internet and electronic communications.

13.3 Unless indicated otherwise, AFTSG does not offer financial advice and the Customer must not treat any information displayed on the Platform as financial advice.

13.4 Any claims against or disputes that you may have with a Provider are to be settled between you and the relevant Provider. You agree that you will not claim against us or any member of the Aspire Group in this respect.

13.5 Settlement of any claims or disputes that you have raised against AFTSG will be processed in accordance with our internal policies and the Network Rules (where applicable).

13.6 AFTSG may work with third parties, including other members of the Aspire Group, to provide the Services. If the Customer receives information from AFTSG regarding or marked or indicated as provided by such third parties, the Customer will not rely on such information and will not make any claims against such third parties or AFTSG in relation to such information. The Customer bears all risk and responsibility if it chooses to rely on such information.

14 TERMINATION AND SUSPENSION

14.1 This Agreement continues until your Advance Account, Advance Line and Advance Card are terminated. You may close your Advance Account and/or end your ability to use our Services at any time by following the steps provided by us on our Website or App. Your Advance Account balance will need to be zero before you can close your Advance Account. You agree that you will continue to be responsible for all obligations related to your Advance Account, Advance Line and Advance Card, and your use of our Services, even after your Advance Account is closed, or you have stopped using our Services.

14.2 AFTSG’s rights to terminate or suspend the Services. We may restrict, freeze or suspend your Advance Account, Advance Line, Advance Card, the Platform and/or the Services, or terminate all or any part of these Terms and any of the Services with immediate effect without prior notice and without giving any reason if:

14.2.1 the Customer is in breach of Applicable Law or any of these Terms;
14.2.2 the Customer has, or is reasonably suspected by us to have, breached the Terms or breached the Acceptable Use Policy;
14.2.3 the Customer has given AFTSG false or inaccurate information, or AFTSG has been unable to verify any information the Customer has provided;
14.2.4 the Customer notifies AFTSG of, or AFTSG suspects or identifies, any suspected or actual unauthorized transactions;
14.2.5 where we have reason to believe that the Customer is engaged in fraud, money laundering, terrorist financing or other illicit activity, or we find out about a continuing or potential dispute or any allegation of fraud or wrongdoing in the Customer’s organisation or the Customer’s management team or between the Customer’s directors, shareholders, authorised signatories or the Customer’s partners;
14.2.6 where we have reason to believe that the Customer may cause us to breach our internal risk appetite policy;
14.2.7 where a licensed partner of ours requests that we terminate Services/restrict the use of the Customer’s Advance Account;
14.2.8 we receive Instructions from the Customer’s representatives or any of the Customer’s directors or partners (whether or not the director or partner is an Authorised User) which contradict the Customer’s Electronic Instructions;
14.2.9 we are required to comply with Applicable Law, or any Applicable Law which we, or any Affiliate have to comply with makes it illegal to maintain or allow you to continue to use or access your Advance Account, the Platform or the Services;
14.2.10 we receive a lawful notification and request to do so from law enforcement, regulators, governmental bodies, or financial partners of members of the Aspire Group;
14.2.11 the Customer becomes subject to an Insolvency Event; and/or
14.2.12 a Force Majeure Event occurs that prevents you from performing any of your obligations under these Terms for a period exceeding one (1) month.

14.3 Where we are allowed under Applicable Law, we will tell you we have terminated, frozen, suspended or restricted your Advance Account as soon as we can.

14.4 We will not be liable for any loss, damage, expense, cost, claim or proceeding, whether direct, indirect or consequential, which you or any other person may suffer or face due to us exercising any of our rights in this Clause 15

14.5 When your Advance Account is terminated or suspended, we may at our discretion end any or all Services in connection with your Advance Account.

14.6 Upon the termination of your Advance Account, any accrued liabilities and all obligations under these Terms will remain continuing and we shall remain entitled to debit from your Aspire Account any amount outstanding and owing to us, including any overdrawn amounts (if any), costs, expenses, fees, commission, charges and payments owing from transactions carried out before the termination of your Advance Account, and any other charges you owe on your Advance Account.

14.7 The rights conferred on AFTSG under this Clause 14 shall survive termination of this Agreement.

15 CUSTOMER REPRESENTATION AND WARRANTIES

15.1 You represent and warrant that:

15.1.1 you are a company duly incorporated under the laws of its place of its formation;
15.1.2 you have the full capacity, power and authority to enter into and perform your obligations under this Agreement;
15.1.3 you have obtained all necessary consents, approvals, and authorisations to enter into and perform your obligations under this Agreement;
15.1.4 your entry into and performance of these Terms do not:
15.1.4.1 conflict with or result in the breach of or default under any provisions of your articles of incorporation or association, by-laws or any other constituent documents; and/or
15.1.4.2 conflict with or result in the breach of any Applicable Law or other restrictions or obligations that your business is subject to;
15.1.5 all information provided by you to AFTSG is accurate, complete, and up-to-date;
15.1.6 you will use the Services only for lawful purposes and in compliance with these Terms and comply with all Applicable Law in connection with your use of the Services;
15.1.7 you are not currently and have never been subject to any sanctions, investigations, or enforcement actions by any governmental or regulatory authority; and
15.1.8 you are not engaged in any fraudulent or unlawful activities and your use of the Services will not contravene any Applicable Law.

16 CUSTOMER INDEMNITY

16.1 You agree to indemnify, defend, and hold harmless AFTSG and its Affiliates, officers, directors, employees, agents, and representatives from and against any and all claims, liabilities, damages, losses, expenses, and costs (including reasonable legal fees) arising out of or in connection with:

16.1.1 your breach of any term of the Terms;
16.1.2 any misrepresentation or breach of any representation or warranty made by you in this Agreement;
16.1.3 your violation of, or failure to comply with, any Applicable Law;
16.1.4 your violation of, or failure to comply with, the Acceptable Use Policy;
16.1.5 your use or misuse of the Services and the Platform, including any third-party claims made in connection with your actions or omissions;
16.1.6 a third party alleging that AFTSG’s use of the Customer Materials as permitted by the Terms infringes any Intellectual Property Rights;
16.1.7 AFTSG acting on any of your or any of your Authorised User’s instructions or which AFTSG reasonably believe to have been made by you or your Authorised User; and
16.1.8 any content or data provided by you, including any claims that such content or data infringes the rights of any third party.

16.2 This indemnity shall survive the termination or expiration of this Agreement.

17 FORCE MAJEURE

17.1 AFTSG and members of the Aspire Group shall not be liable for any failure to perform, or delay in performance of, any of our obligations under this Agreement that is caused by events outside our reasonable control ("Force Majeure Event").

17.2 A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes, in particular (without limitation), the following:
17.2.1 Strikes, lock-outs, or other industrial action.
17.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
17.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster.
17.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport.
17.2.5 Impossibility of the use of public or private telecommunications networks.
17.2.6 Terrorist attack, nuclear, chemical or biological contamination, or extreme abnormal weather conditions.
17.2.7 Interruption or failure of a utility service including the internet, electric power, gas or water.
17.2.8 The acts, decrees, legislation, regulations, or restrictions of any government.
17.2.9 The imposition of a sanction, embargo or breaking off of diplomatic relations, or any change in Applicable Law.
17.2.10 Any other event that is outside of our reasonable control that materially affects our ability to perform any obligations under the Terms.

17.3 Our performance under this Agreement is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under this Agreement may be performed despite the Force Majeure Event.

18 LIMITATION OF LIABILITY

18.1 You acknowledge and agree that AFTSG will not be liable to you, any of your Authorised Users or any third party for any inconvenience, loss, damage, claim, cost or expense or embarrassment or injury incurred or suffered in connection with any of the following:

18.1.1 Any act, omissions or delay of any Affiliate or any other third party.
18.1.2 Any refusal or delay by any Affiliate or any other third party to authorise, process, facilitate or approve any transaction, funds transfer or reversal you wish to effect in connection with your Aspire Account, Advance Account or any Service.
18.1.3 If you are deprived of the use of any goods, services, machinery, equipment, products and/or systems (whether electronic, telecommunicative or otherwise) as a consequence of any action, omission or delay by any Affiliate or any other third party.
18.1.4 The Platform, Aspire Account, Advance Account or any Services not being available due to system or server maintenance or failure, the breakdown/non-availability of any network, any computer virus or malicious code, or any transmission interruption or failure.
18.1.5 The non-delivery, delayed delivery, misdirected delivery or the non-receipt of any Services.
18.1.6 Any damage to or loss of or inability to retrieve any data or information that may be stored in any microchip or circuit howsoever caused or any failure in the performance or function or breakdown or disruption of any of the Aspire's or AFTSG’s computers (whether hardware or software), machinery, equipment, products and/or systems (whether electronic, telecommunicative or otherwise) maintained by, used for, by Aspire or AFTSG or in connection with Aspire's or AFTSG’s business or otherwise whatsoever, including but not limited to the failure or inability of such computers, machinery, equipment, products and systems or any one or more of them to accept, recognise, store, process and/or transmit dates or data with respect to dates.
18.1.7 Any non-processing or delay in processing of Electronic Instructions by us or by any Provider through whom your Electronic Instructions are transacted.
18.1.8 Any transaction or Electronic Instruction initiated by you or your Authorised User being declined by any bank, financial institution, payment intermediary or other service provider.
18.1.9 Inaccurate or incomplete content, reliance on or use of the information provided on any channel and medium for any purpose.
18.1.10 Any disclosure of any information which you have consented to us collecting, using or disclosing or where such collection, use or disclosure is allowed under Applicable Laws.
18.1.11 Any unauthorised and/or unlawful access to our machines, data processing system or transmission link.
18.1.12 Any act of force majeure such as acts of God, war or warlike hostilities, civil commotions, riots, blockades, embargoes, sabotage, strikes, lock-outs, fire, flood, shortage of material or labour, power failures, delay in deliveries from sub-contractors.
18.1.13 You failing to comply with these Terms or in any way being involved in fraud, forgery or other unauthorised use of your Aspire Account, Advance Account or any Service.
18.1.14 Any event outside our control.

18.2 AFTSG and members of the Aspire Group shall not be liable to you or any third party for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Services or the Platform; (ii) any conduct or content of any third party on the Services or the Platform; (iii) any content obtained from the Services or the Platform; and (iv) any unauthorized access, use, or alteration of your transmissions or content, in each case howsoever caused or arising and whether arising directly or indirectly and whether or not foreseeable, even if AFTSG is actually aware of or has been advised of the likelihood of such loss or damage.

18.3 In no event shall AFTSG’s aggregate liability for all claims relating to the Services exceed the amount you paid AFTSG if any, for accessing or using the Services during the 12 (twelve) month period immediately preceding the date on which the claim arose.

18.4 Nothing in these terms shall limit or exclude AFTSG’s liability for gross negligence, willful misconduct, or any other liability that cannot be excluded or limited under Applicable Law.

18.5 The provisions of this Clause 18 shall survive the termination or expiry of this Agreement.

19 CUSTOMER COMMUNICATIONS

19.1 AFTSG shall be entitled (but not obliged), at its sole discretion, to rely and act on any Electronic Instruction, communication or request which AFTSG in its sole opinion believes originates from you (whether orally or in writing (including by email) and whether in person or over the telephone, by facsimile, via the Platform or other means of telecommunication and whether genuine or with or without your consent or authority), and any action taken by AFTSG pursuant thereto shall bind you.

19.2 Any Electronic Instruction, notice, certificate, report or document called for by or provided to AFTSG (whether or not addressed to the AFTSG) in accordance with or for the purpose of this Agreement may be relied upon by AFTSG as sufficient evidence of the facts therein and shall, in the absence of manifest error, be conclusive and binding on the Customer, and AFTSG shall not be responsible for any loss occasioned by acting or refraining from acting in reliance on any such Electronic Instruction, notice, certificate, report or document.

19.3 When you ask us to transfer funds, it is your responsibility to make sure that you give us complete, clear and accurate information so we can carry out your request.

19.4 AFTSG shall not be under any duty to verify the identity of any person communicating purportedly as or on behalf of you.

19.5 AFTSG may serve any writ of summons, statement of claim, statutory demand, bankruptcy application or other legal process or document in respect of any action or proceedings under this Agreement required by any relevant law, including without limitation, the rules of court or other statutory provisions, to be served on you by personal service, by leaving the same at, and/or sending the same by ordinary post, to the last known address (whether within or outside Singapore and whether such address is a post office box or is a place of residence or business) as may be provided or disclosed to AFTSG or its solicitors. To the fullest extent permitted by law, you agree that such legal process or document is deemed to have been duly served on you even if it is returned undelivered: (a) on the date of delivery, if sent by hand and/or left at the last known address; or (b) on the date immediately following the date of posting, if sent by post. You further agree that service of such legal process is deemed to be good and effective service of such legal process on you and nothing in this Agreement shall affect AFTSG's right to serve legal process in any other manner permitted by law

20 CONCLUSIVENESS OF DOCUMENTS

20.1 Any Electronic Instruction or document relating to any transaction bearing your signature (physical, digital, electronic or otherwise) or authorised by you on the Platform or otherwise made with your instruction shall be conclusive evidence of the fact that the transaction therein stated or recorded was authorised and properly made or effected by you.

20.2 You shall ensure that any statements, confirmations, advices and records (“Statement”) you receive from AFTSG are examined within a reasonable time of receipt and, thereupon, you shall promptly notify AFTSG of any mistake or discrepancy of which you become aware from such Statement within seven (7) days of the date of such Statement.

20.3 AFTSG shall not be responsible for your reliance on any Statement which is subsequently updated or corrected or for the accuracy or timeliness of information supplied by any Affiliate or third party to AFTSG.

20.4 If you do not notify AFTSG in writing of any inaccuracy or error in any Statement within seven (7) days of the date of such Statement, it shall constitute conclusive evidence that:
(a) every transaction stated therein has been effected by you; and
(b) every charge stated therein, every amount debited therein has been validly and properly incurred or debited in the amount stated therein.

20.5 Nothing in this Clause 20 shall prevent AFTSG from rectifying any errors, omissions in any Statement and any such amended Statement shall be binding on you.

21 ACKNOWLEDGEMENTS

21.1 The Customer agrees and acknowledges the following:

(a) The lending of money to the Customer through the Advance Line and Advance Account are provided solely by AFTSG and the Customer is aware that Aspire is not providing any lending services to the Customer;

(b) The issuer of the Advance Card is either Aspire or a third party service provider engaged by Aspire and the Customer is aware that AFTSG is not the issuer of the Advance Card;

(c) Advance Payouts will be from the Customer’s Advance Account issued by AFTSG and AFTSG has appointed Aspire FT as service provider to process the Advance Payouts;

(d) AFTSG is not responsible for liable to the Customer for any loss or damage incurred by the Customer in connection with the use of the Advance Card and the Customer agrees to indemnify, defend, and hold harmless AFTSG, its officers, directors, employees, agents, and representatives from and against any and all claims, liabilities, damages, losses, expenses, and costs (including reasonable legal fees) arising out of or in connection with the Advance Card;

(e) Aspire is not responsible for liable to the Customer for any loss or damage incurred by the Customer in connection with the Advance Line, Advance Account and Advance Payouts and the Customer agrees to indemnify, defend, and hold harmless Aspire, its officers, directors, employees, agents, and representatives from and against any and all claims, liabilities, damages, losses, expenses, and costs (including reasonable legal fees) arising out of or in connection with the Advance Line, Advance Account and/or Advance Payouts.

22 CHANGES TOTHIS AGREEMENT

22.1 We may amend, supplement, delete and/or revise any part of this Agreement by posting a revised version on our website. Where appropriate, we may give you notice of any changes to this Agreement and such changes shall take effect on the date specified in the notice.

22.2 If you do not agree to the revised terms, you have the option to terminate this Agreement immediately by closing your Advance Account and ceasing your use of the Services. If you retain or use the Advance Account after AFTSG has given notice of any changes in this Agreement, you are deemed to have accepted and agreed to such changes without reservation.

22.3 In some circumstances, we may change this Agreement immediately. Notwithstanding Clause 22.1, changes to this Agreement which are (1) more favourable to you; (2) required by law or regulation; (3) related to the addition of a new Service or extra functionality to the existing Service; or (4) changes which neither reduce your rights nor increase your responsibilities, will come into effect immediately.

23 MISCELLANEOUS

23.1 You and your Authorised Users are not permitted to assign, transfer, mortgage, charge or subcontract any of your rights and obligations, whether in whole or in part, to any party without prior written consent from AFTSG.

23.2 AFTSG and members of the Aspire Group reserve the right to assign and/or transfer their rights under this Agreement at their discretion without requiring your or your Authorised User's consent.

23.3 The illegality, invalidity, or unenforceability of any provision of this Agreement under the law of any jurisdiction does not affect its legality, validity, or enforceability under the law of any other jurisdiction. Should any provision in this Agreement be deemed invalid, unlawful, or unenforceable under any applicable law, the remaining provisions shall remain in full force and effect and shall not be affected or impaired in any way.

23.4 No failure or delay by AFTSG or any member of the Aspire Group in exercising any right or remedy under this Agreement will operate as a waiver of that right or remedy, nor will any single or partial exercise of any right or remedy preclude any other or further exercise of that right or remedy or the exercise of any other right or remedy. The rights and remedies provided in this Agreement are cumulative and not exclusive of any rights or remedies provided by law.

23.5 Nothing in this Agreement will be construed as creating an agency, a partnership or joint venture between the Parties, constitute any Party being the agent of the other Party, or authorize any Party to make or enter into any commitments for or on behalf of the other Party. Each Party confirms it is acting on its own behalf and not for the benefit of any other person.

23.6 AFTSG Accounts and Services may not be (a) used for any purpose that is unlawful or prohibited by the Terms, (b) provided to or used for any transaction involving an individual, organization, country, or jurisdiction that is blocked or sanctioned by the United States, including those identified on any lists maintained by the U.S. Treasury Department’s Office of Foreign Assets Control (OFAC) or the U.S. Department of State.

24 CONTRACTS (RIGHTS OF THIRD PARTIES) ACT, CHAPTER 53B

24.1 A person who or which is not a party to this Agreement shall not have any right under the Contracts (Rights of Third Parties) Act (Chapter 53B) of Singapore (as may be amended from time to time) to enforce any provision of this Agreement. This provision does not apply to members of the Aspire Group.

25 GOVERNING LAW AND JURISDICTION / RIGHTS OF THIRD PARTIES

25.1 This Agreement is governed by and construed in accordance with Singapore law.

25.2 The Customer hereby submits to the exclusive jurisdiction of the Courts of Singapore with respect to any claim or dispute concerning or arising from this Agreement or any transactions in connection with the Advance Account. The Customer hereby waives any immunity or objection which it may now or hereafter have to the courts of Singapore being the forum to hear, determine and settle any dispute and agree not to claim that any such court is an inconvenient or inappropriate forum. Nothing contained in this Clause 24 shall limit the right of AFTSG to take proceedings in any other court of competent jurisdiction or in any other jurisdiction.

26 CLASS WAIVER

26.1 To the fullest extent permitted by law, each Party agrees that any dispute arising out of or in connection with the Terms will be conducted only on an individual basis and not in a class, consolidated or representative action. Each Party knowingly and irrevocably waives any right to trial by jury in any action, proceeding or counterclaim arising out of or relating to the Terms or any of the transactions contemplated between the Parties.

27 DEFINITIONS

In this Agreement:

“Acceptable Use Policy” means the acceptable use policy of the Platform as set out on our website at https://aspireapp.com/tnc/acceptable-use-policy.

“Affiliate” means a legal entity that (a) owns or controls in whole or in part another legal entity, (b) is owned or controlled in whole or in part by one or more other legal entities or natural persons, or (c) is under common ownership or control in whole or in part with another legal entity.

"Aspire" means Aspire FT Pte. Ltd., its successors and assigns;

“Aspire Account” means the Customer’s account which they have opened with Aspire.

“Authorised User” means any person authorized by you from time to time to use the Services in relation to your Advance Account.

“Applicable Law” means in any jurisdiction in which the Services are to be performed any and all applicable laws, regulations and industry standards or guidance and any applicable and binding judgement of a relevant court of law, including in relation to money service business, payment services, anti-money laundering, consumer and data protection.

“Aspire Group” means AFTSG, Aspire and its related entities, including any of Aspire’s subsidiaries, Aspire’s holding company and its subsidiaries (in each case wheresoever situated).

“Business Days” means Monday through Friday, excluding Saturdays, Sundays, or holidays in Singapore.

“Confidential Information” has the meaning given in Clause 10.1.

“Customer Materials” means any systems, software, materials, data, content, logos, trade marks, trade names, documents and/or other equipment or materials provided by the Customer to AFTSG and used by AFTSG directly or indirectly in connection with the supply of the Services.

“Data Privacy Policy” means AFTSG’s data privacy policy available on our Platform as may be amended, supplemented and/or substituted from time to time.

“Electronic Instruction” means any instruction, communication, order, message, data, information or other material from you or your Authorised Users in relation to the Services.

“Fees” has the meaning given to it in Clause 6.1.

“Force Majeure Event” has the meaning given to it in Clause 18.1.

“Insolvency Event” means any corporate action, legal proceedings, or other procedure or step taken in relation to: (a) suspension of payments, a moratorium of any indebtedness, winding-up, dissolution, administration or reorganisation; (b) a composition, compromise, assignment or arrangement with any creditor; or (c) the appointment of a liquidator, receiver, administrative receiver, administrator, compulsory manager or other similar officer.

“MAS” has the meaning given in Clause 1.2.

“Network Rules” means the guidelines, bylaws, rules, agreements and regulations imposed by the financial services providers that operate payment networks supported by Aspire or AFTSG from time to time (including the payment card scheme operating rules for Visa, MasterCard, or American Express).

“Partner” means the relevant entity(ies) that provide(s) the Partner Services to you.

“Partner Services” means any service provided by a Partner that is available to you via the Platform from time to time.

“Partner Terms” means the terms and conditions for the Partner Services.

“Platform” means the electronic platform available at https://aspireapp.com/ (or such sub-domain or additional or replacement website(s)) that allows you to use the Services, and includes any mobile or desktop application through which the Platform may be accessed.

“Provider” means:
(a) the relevant Partner or any other person (individual or non-individual) which offers services and/or products, directly or indirectly, through the Platform;
(b) any person to whom we outsource certain functions or activities to allow us to operate and/or provide the Platform and relevant Services;
(c) any government, regulator, law enforcement agency, financial institution, and ancillary service provider (for example, telecommunication, internet access, cloud network, logistics, facilities management, data centres, system hosting, call centres, equipment and software providers), agent or subcontractor involved in the provision of relevant Services; and
(d) our agents or storage or archival service providers for the purpose of making, printing, recording, mailing, storage, and/or filing any documents or items on which such information appear.

“Statement” has the meaning given in Clause 21.2.

“Services” means any services of AFTSG provided to the Customer.

“Terms” has the meaning given to it in Clause 1.2.